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Policy of information security

Vietnam Typical Tours undertakes that your information is absolutely secure; we do not provide any information to another person without your permission.

Website’s owner and representative

The website system is registered and used by:
Full-name: Nguyen Van Duc
Address: No 116, Line 189, Hoang Hoa Tham Street, Ba Dinh district, Hanoi city.
Tel: +841652932896
Personal tax code: 8333035941

Purpose of collecting information

Vietnam Typical Tours collects your basic information such as name, email, phone number, etc…to communicate with you about the tour and other services of our company more conveniently as follows:

• Keep your personal information to complete the registration procedures and booking.

• Upgrade services and products suited to your needs and likings.

• If you agree, Vietnam Typical Tours will provide and send the promotions (if any), some of utilities such as travel tips, support services for customers, etc…to you.

Sharing information

Vietnam Typical Tours ensures that we just use your personal information to serve aforementioned purposes. We will not sell, distribute or rent your personal information out to another person except for these following specific cases:

•According to a legal request from a government agency or when we believe that doing so is necessary and appropriate for complying with the legal request.

• In the remaining cases, we will notify specifically to you when we disclose your information to another person and your information is not provided without your permission.

Information security

We undertake that your information is absolutely secure. To protect your personal information that you provide to us, we have performed and used suitable systems and management processes.

Furthermore, we have implemented and used the security processes and physical and technical limitations for access and using of personal information. Only authorized employees are permitted to access your personal information to perform their duties for our services.

All your transactions will be secured by SSL at the system of MasterCard. Vietnam Typical Tours ensures that all information of your card is absolutely secure at MasterCard and Vietcombank.

The information storage period:

We will store into your informational confidential box until you request to cancel them on our website system.


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IMPORTANT NOTES
PROGRAMS & SCHEDULES SUBJECT TO CHANGE WITHOUT PRIOR NOTICE
Cancellation due to bad weather conditions in Halong Bay:
1. The cancellation is announced ONLY by the Management Board of Halong Bay and often in short notice of time. Therefore your understandings in these situations are highly appreciated.
2. The period from May to July is considered as storm weather in Halong Bay with many unpredictable weather conditions. Hence more cruises will be cancelled with short notice during this season.
3. In all cases, please contact our consultants directly for any urgent help. We are here to support you with all of our best!