Terms and Conditions

Alteration of Itinerary

Alterations to your itinerary before the booking are happily processed free of charge. Alterations after payment of the deposit will attract depend on each time.

Insurance

Vietnam Typical Tours is an inbound travel agency; therefore it will not be possible to arrange any insurance for the clients. We advise them to contact an insurance company in the country of residence. However, it is possible to let us act as an intermediary link between the client and their insurance company.

We highly recommend that you purchase full coverage travel insurance from your country of origin. Insurance provided by Vietnam Typical Tours is not applicable where only hotel or Vietnam flight booking are purchased through Vietnam Typical Tours.

Complaints and Claims

We do our very best to ensure that your tour arrangements go according to plan. However, if you feel unsatisfied with any service Vietnam Typical Tours has provided, please notify your local tour guide or your travel advisor to avoid the potential for similar problems happening again during your trip.

In the event of a complaint or claim for compensation, you must inform us by email, regular mail, or facsimile in writing within 10 days from the end of your tour. Relevant receipts and substantiating evidence must be attached to the letter of claim. Vietnam Typical Tours will not be liable for any claims made later than 10 days after the completion of your tour.

Communications

You can contact Vietnam Typical Tours via the web form from Vietnam Typical Tours, email, fax, or phone. If for any reason, you fail to receive any reply from Vietnam Typical Tours in regard of your tour status within 48 hours from the time you submitted the request for booking, modifying, or canceling a tour, please contact Vietnam Typical Tours customer service center at info@vietnamtypicaltours.com or phone at (+84) 437-228-767 immediately to ensure that we are able to deal with your enquiry in accordance with the terms of our Terms and Conditions.

Liability & Responsibility

Vietnam Typical Tours provides tour information and Vietnam tour bookings. Vietnam Typical Tours publishes travel information and services gathered from the selected quality hotels, air ticket agencies and tour companies & operators. Vietnam Typical Tours will not be responsible for errors, emissions or inaccuracies in information provided by third party providers.

We shall not be responsible for any wrongful or negligent or fraudulent, omissions, changes of itinerary, cancellation or the failure of any equipment operated by those suppliers or any other party not directly owned or controlled by Vietnam Typical Tours.

We shall not be liable for any loss, injury, or damage to person or property, alteration of itineraries or cancellation in part or in full, caused by climatic conditions, sea fire, breakdown of machinery or equipment, acts of government or other authorities, wars whether or not declared, civil disturbances, strikes, riots, thefts, epidemics, quarantines, medical or customs regulations, terrorist activities, or any other actions, omissions or conditions beyond Vietnam Typical Tours ‘s control. Neither Vietnam Typical Tours nor any of its affiliates or subsidiaries shall be or become liable or responsible for any additional expenses of liability sustained or incurred by the tour member as a result of any of the aforementioned causes

We is not responsible for a client’s failure to comply with customs regulations.

We is not responsible for the theft or loss of any customer’s valuables or items of personal property due to the negligence of the customer.

Vietnam Typical Tours reserves the right to substitute hotels, flights, or cruise ships, to alter itineraries, or to cancel the tour prior to departure. If Vietnam Typical Tours has cancelled any tour prior to the commencement of the tour, Vietnam Typical Tours is liable for a full refund of the money received from the client.

Many of Vietnam Typical Tours tour packages include activities which require care and attention. Such activities include boarding and going ashore from boats, climbing hills and entering and exiting tombs and caves etc. You will receive help and advice from our representatives but all activities are undertaken at your own risk. Vietnam Typical Tours, its employees and agents cannot be responsible for any action or event that occurs after it said employees and agents have exercised their duty and taken the necessary care.

Vietnam Typical Tours reserves the right to modify or rescind the terms and conditions in whole, or in part at any time with or without notice.

Modification or Discontinuance of Service

Vietnam Typical Tours reserves the right to modify or discontinue service to clients who behave illegally or objectionably toward its employees and agents. Offensive behavior includes behavior which is obscene, racially offensive or of a sexual nature.